Frequently Asked Questions
FAQ ABOUT SHOPPING:
Q: How do I ensure that I order the correct size?
A: Our shirts are generously sized to ensure you a comfortable long lasting fit; even after numerous washings. To ensure that you order the correct size you need to first measure your chest. Do this by using a tape measure placed up under your arms and straight across shoulder blades with the tape snug but not tight across your chest; this will give you your chest measurement. To get your length measurement take you tape measure and hold it at the top center of your shoulder and then measure down to your waist. Then compare these two measurements with our sizing chart and product specifications.
Q: How do I determine product availability?
A: We maintain inventory on each and every size and color of all of our products but sometimes, due to excess demand, we may be temporarily out of stock of a particular color/size. If your particular size is not available you will receive a pop up message informing you that this item is out of stock after you push the “ADD TO CART” button. We will not accept back orders: This way once you place an order you can be confident in knowing that you will receive every item that you order!
FAQ ABOUT PURCHASING:
Q: How do I order online?
A:
Q: How do I check that status of my order?
A: To follow up on the status of your order you may contact us at 1-866-703-8475 Monday through Friday 8 am to 5 pm (CST). Or, you may do so by emailing us at customersvc@mprsales.com.
Q: How do I find out when I will receive my order?
A: Once your order ships we will send you a shipment notification via email. If your order shipped UPS you will receive the tracking number for your order. You can then track the status of your order by visiting www.ups.com,. If your order shipped via US Postal Service (USPS) then we will provide you estimated delivery date in your shipment notification email.
Q: How do I calculate sales tax?
A: We charge sales tax on all orders ordered by someone living in the Commonwealth of Kentucky and or all orders being shipped to someone living in the Commonwealth of Kentucky. The sales tax will be calculated automatically for you. Further, the Commonwealth of Kentucky requires that we charge sales tax on the merchandise and shipping/handling charges.
FAQ ABOUT SHIPPING:
Q: What shipping options do you offer?
A: We currently use UPS and the US Postal Service (USPS) for all of shipping. All of our International, Canadian, APO/FPO, Alaska, Hawaii, and P.O. Box orders are shipped via USPS. All other orders are shipped via UPS.
Once we receive your order, you can expect delivery to most addresses in the continental USA in 3-7 business days. For faster delivery we offer Expedited Shipping (2nd Day Air) only to the contiguous 48 states.
On International and Canadian orders we charge a handling charge of $10.00 per order to offset the special handling that is required.
Our rates are as follows:
Standard Ground Delivery:
Standard – Tier One 0 to 2.0 lbs = $7.95
Standard – Tier Two 2.1 to 4.0 lbs = $9.95
Standard – Tier Three 4.1 to 6.0 lbs = $12.95
Standard – Tier Four 6.1 to 8.0 lbs = $15.95
Standard – Tier Five 8.1 to 25.0 lbs = $18.95
Second Day Air Service:
Add to Standard Shipping: $10.00
Standard – Tier One 0 to 5.0 lbs = $20.00
Standard – Tier Two 5.1 to 10.0 lbs = $30.00
Standard – Tier Three 10.1 to 25.0 lbs = $40.00
If you place your order by 2 pm CST it will ship the same day except for orders placed on weekends and holidays when our distribution center is closed.
FAQ ABOUT REGISTRATION:
Q: Where do I register with Turner Originals™ web site and learn the benefits of joining as an “Original?”
A: If you join our Mailing List you will receive a regular newsletter along with regular email announcements of new products and various promotions that we are offering! It pays to join! All information is collected confidentially and we never sell our mailing list so you can rest assured that we will protect your privacy. If you would like to join our mailing list then please click here.
Q: Where do I sign up to receive notifications of special promotions?
A: If you join our Mailing List you will receive, via email, notifications from time to time in regards to special promotions by us and or by retailers who carry our product. Otherwise, you can contact us at 1-866-703- 8475 Monday through Friday 8 am to 5 pm (CST). Or, you may do so by emailing us at customersvc@mprsales.com and we will add you to our mailing list.
Q: Where do I go to look up my past orders?
A: To inquire about a past order you may contact us at 1-866-703-8475 Monday through Friday 8 am to 5 pm (CST). Or, you may do so by emailing us at customersvc@mprsales.com.
FAQ ABOUT REFUNDS AND RETURNS:
Q: What is the Turner Originals™ guarantee policy?
A: OUR COMMITMENT IS OUR GUARANTEE!
If, for any reason, you are dissatisfied with your purchase then please return the product to us within 30 days of receipt and we will give you a 100% full money back refund!
Q: How do I request a refund or exchange?
A: To request a refund or exchange please contact us at 1-866-703-8475 Monday through Friday 8 am to 5 pm (CST). Or, you may do so by emailing us at customersvc@mprsales.com.
OTHER FREQUENTLY ASKED QUESTIONS:
Q: Where can I find the Turner Originals™ security and credit card safety policy?
A: Please see the Security Statement section of Our Privacy Policy.
Q: Where can I find the Turner Originals™ privacy policy?
A: Please visit our a href=”/pages/privacy-policy”>Privacy Policy page.
Q: How do I go about being removed from the Turner Originals™ mailing list?
A: To request to be removed from our mailing list please contact us at 1-866-703-8475 Monday through Friday 8 am to 5 pm (CST). Or, you may do so by emailing us at customersvc@mprsales.com.
Q: How do I locate a retailer that carries Turner Originals™ products?
A: Please refer to our Locate a Retailer page. Or, for further assistance you can contact us at 1-866-703-8475 Monday through Friday 8 am to 5 pm (CST). Or, you may do so by emailing us at customersvc@mprsales.com.
Q: How do I contact Turner Originals™?
A: You may contact us:
Via Email: customersvc@mprsales.com
Via Phone: 1-866-703-8475
Via Fax: 1-270-843-9880
Via Mail: MPR Sales and Marketing, LLC / 820 Ridgecrest Way / Bowling Green, KY 42101 USA
